In most of the businesses, I have seen that they will have one or more cases of disputes either with their vendors or with customers. The result of the dispute is stuck payments if the dispute is with customer and regular bombarding of negative emails or meetings if the dispute is with a vendor.
In my experience in a dispute both sides have right intentions but misunderstanding is their to both parties. The solution lies in doing 2 things
- have a negotiation
- removing negative motions
There are 3 ways by which we can resolve dispute. In my opinion there is no fourth method.
- Interest based approach - when the other party is angry with you, follow following 5 steps
step:2 don’t react
step:3 let them vomit
step:4 after that ask for a break for sometimes so that angry person cools down
step:5 throw back the problem to them for giving you the solution
here key is that we need to do ego management at our side.
Most the time in Indian scenario, I see that none of the party is reedy to listen both sides keep arguing in round and round with no solution coming out of the discussion.
- Rights based approach
This needs legal notice to be sent to the other party. In India this is not very popular as people do not have courage & time to spend in courts. In US and other developed countries the method is most common and very effective.
I would suggest the firm owners and decision makers to change their outlook about Indian judiciary which is also reviving at a fast speed. The courts are responsive now a days and government machinery is becoming efficient. I have experience and ecosystem to help you in fighting for your rights with other side. The other side may be very powerful but have faith in the legal system of India and fight for your rights.
- Power based approach -
The approach is very popular in India. In one line it can be said - DEKH LON GA MAI TUCH KO
In the end, I would suggest- always start from (1) and move to (2) and finally move to (3). DO not change the order.
Share your thoughts and experience below for resolving disputes.